LOOKING FOR HELP?
Don't panic — we've got you covered. Select one of the categories below to find answers to our most frequently asked questions. If you still can't find what you're looking for, give us a shout at hey@deathwishcoffee.mom and we'll be in touch!
SUBSCRIPTIONS AND ACCOUNTS
WHAT IS THE SOCIETY OF STRONG COFFEE?
About our Subscription Program: The Society of Strong Coffee is a realm of elite caffeinators — AKA our recurring coffee subscribers. When you pledge your allegiance to the Society of Strong coffee, it means you get a discount on automatic recurring coffee orders, so you can set it and forget it.
Our core coffee roasts and flavors are available for subscriptions starting at the 2-bag or 2-box option. Simply select your product and order frequency to get started. Or, to make it even easier, take our subscription quiz to help you pick the right product.
Perks of the Society of Strong Coffee
- Buy More, Save More — Save 30% off your first shipment and up to 25% off future shipments
- Free Shipping within the Continental U.S. for any subscription orders
- Early access to exclusive releases
- Add, swap, or cancel anytime
- Flexibility to add one-time items to your upcoming subscription shipment
- Shipping cadences of every 30, 60 or 90 days
- Automatically be entered into the top tier of our Ritual Rewards
Buy More Save More Pricing Structure
Single-Serve Coffee Pods
20-Count Death Cups: 10% OFF
50-Count Death Cups: 20% OFF
100-Count Death Cups: 25% OFF
Bagged Coffee
2 Bags: 15% OFF
3 Bags: 17% OFF
5 Bags/5 lbs: 20% OFF
Note that single unit bags and boxes are not subscription eligible.
How do I manage my subscription?
To find your subscription and make any changes, you’ll want to be sure you’re logged in to your account by clicking the account button in the top right corner of the home page. Once you’ve clicked this button, log in to your account if you are prompted to do so. (If you are receiving an error saying no account is found, follow the troubleshooting steps here.
If you’ve logged in successfully, you’ll then click on the “Subscriptions” button in the left-hand column. Now you’re ready to rock n’ roll!
NOTE: Any modifications or cancellations must be made at least 36 hours prior to an order's scheduled ship date. Once an order has been processed you will not be able to make changes.
How to switch your products
Looking to switch things up and try a new blend? No problem! From your Account page, select the Subscriptions tab in the left-hand column. Locate the item you would like to swap and click on the “swap product” button underneath. Choose the product you wish to swap to from the list provided. Once you have selected the item you would like to switch to, scroll all the way down to the bottom of the list and click the red “Confirm” button. From here, you can review your upcoming subscription orders to confirm the change was made successfully.
How to update Shipping
To change the shipping address for your subscription you’ll follow these steps here; - From your subscription page you’ll click the “Change Shipping” button under your shipping address in the right-hand column. A window will then pop up for you to enter your new shipping address. Be sure to check the “Use for all shipments” checkbox if you are subscribed to multiple items. You will then click “Add New Address” and you should be all set!
How to update Billing
From your subscriptions page, you’ll scroll all the way down to the bottom of the page and click the red “Update” button. From here you will receive an email with a link to update your payment info. NOTE: If you are using Shop Pay, Google Pay, or PayPal for your payment method, you’ll need to update your information through your respective apps for these services.
RITUAL REWARDS PROGRAM
What is Ritual Rewards?
Ritual Rewards is our new rewards program! You’ll be able to shop, share and earn your way to killer rewards and perks. If you were a prior rewards member, you’ll see some of the names updated in the rewards program widget. All the features are still the same, and then some! Think of it as a glow up.
What happens to the points and rewards I already have?
You still have them! While the rewards you can earn moving forward have changed, any rewards you have already earned and received will stay with you until you use them or until they expire. You can find them in the Ways To Redeem tab of the Ritual Rewards widget on the bottom, left hand of our website.
How do I earn points?
Great question! Every purchase you make on deathwishcoffee.mom turns into points you can use towards future rewards. You can also take certain actions like following us on social, leaving a review or referring your friends.
How can I use points?
Once you’ve reached a certain threshold of points, the available rewards for the number of points you have will appear in your Ways To Redeem tab of the program widget. Click Redeem beside the reward you want to take advantage of. Navigate to the collection of available rewards merch at https://www.deathwishcoffee.mom/collections/ritual-rewards. Add the applicable merch reward to your cart and apply the rewards code at checkout. You’ll see the cost of your reward removed from the total of your order.
Do my points expire?
They do, points expire annually from the time you earn them. That means you have an entire year to use them and we send you notification emails about your rewards 30-days and 2-days before they expire, so you don’t miss out on your chance to get rewarded.
What determines my VIP tier?
The number of points you earn in the calendar year determines your VIP tier. However many points you have on January 1st of the current calendar year determines your current VIP tier, while the points you earn from 1/1 to 12/31 will determine what tier you’ll fall into the following year.
*If you have more points than what should qualify you for the next tier up, but are not within that tier—it's because the program can only calculate to the points you've earned within the calendar year, not overall.
How can I move up a tier?
The more points you earn, the higher you can go. If you achieve the amount of points in the calendar year required to land in the next available VIP tier, you will be locked in at that new tier for the following year, no matter how many or how few points you earn after that. Your VIP tier will be reevaluated at the top of every new year based on the number of points you earned the year prior.
Do I have to save my points to move up?
No! Your rewards are there to be taken advantage of so don’t sit on your points. We calculate the total number of points you’ve earned, regardless of if you’ve used them on rewards.
TROUBLE LOGGING IN?
If you are trying to log in but getting an error that states that no account was created with your email address, fear not! We’re here to help. This error is most likely popping up due to your account not being confirmed when you made your first order with us.
All you need to do is shoot us an email at hey@deathwishcoffee.mom with the subject “No Account Help” and we’ll get a password creation email sent out for you asap!
Our agents are online Monday - Friday, 9 AM - 4 PM EST.
CAN I START A COFFEE SUBSCRIPTION OUTSIDE OF THE US?
As of April 3, 2023, we are unable to process subscription orders outside of the United States & Canada. You can still place one-time orders on deathwishcoffee.mom and your shipping and customs fees will be calculated at checkout. We’re sorry for the inconvenience this may cause. Please reach out to us with any questions or concerns.
Canadian subscribers will be charged a flat rate shipping fee of $30 and Alaskan & Hawaiian subscribers will be charged a flat rate shipping fee of $20.
Email: hey@deathwishcoffee.mom